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We love to hear from you, we value your opinion, and we strive for 100% satisfaction and welcome any constructive feedback or suggestion.
We care deeply about any issue or concerns you might have with any of our products, and we will make every effort to get back to you as soon as possible, to hear you out and make it right for you.
100% Satisfaction Guarantee
Where We Ship
We ship throughout the 50 United States and the District of Columbia, but we do not ship internationally.
How We Ship
First, we have developed a safe e-commerce packaging that is 100% recyclable, easy to open/dispose of, and stylish. Second, to ensure all Entimio olive oil gets to you in perfect conditions, we safely package all olive oil bottles ourselves with lots of love and care. Third, we partner with established logistics providers to get your Entimio olive oil to your door. And in the rare case something goes wrong, we remain 100% responsible for your complete satisfaction!
Orders typically get processed the same business day if placed before 1:00 pm ET.
Shipping Options – Timing and Costs
|Type||Cost||Service||Est. Transit Time|
Standard Shipping *
|USPS or Major Regional Couriers||
5-7 Business Days
|2-Day Shipping *||
$5.00 Flat Fee
Fedex or Major Regional Couriers
|2 Business Days|
* All Major Couriers Have Suspended Service Guarantee
Due to COVID-19 and increased shipping volumes, most couriers have suspended their service guarantee policy and any late delivery refunds. We will do our best to fulfill all orders on the same day or the following morning as promised. While we believe our fulfillment partners are extremely reliable, please do not hold us responsible for potential delays due to late delivery by couriers. We will take responsibility for our mistakes, and we will help you resolve any issue as best as we can. We we will also refund any expedited shipping fees in case of late delivery by the courier, but we can't refund the cost of the product because of a late delivery.
Returns and Refunds – 100% Satisfaction Policy
Customer satisfaction is our top priority. For this reason, if you are not 100% satisfied with any aspect of your order, please let us know by writing us at firstname.lastname@example.org, and we will do our best to make it right for you. Even if that means sending you another bottle or giving you a full refund, we want you to be happy!