100% Satisfaction Guarantee & Shipping Policy
Where We Ship From
We ship all our inventory from our new, state-of-the-art Houston warehouse, where it is stored in a temperature-controlled environment year-round to ensure maximum freshness.
Where We Ship To
We ship throughout the 48 United States (excluding Alaska & Hawaii) and the District of Columbia, but we do not ship internationally. We do not ship to PO boxes.
How We Ship
First, we have developed safe e-commerce packaging that is 100% recyclable, easy to open/dispose of, and stylish. Second, to ensure all Entimio olive oil gets to you in perfect conditions, we safely package all olive oil bottles ourselves with lots of love and care. Third, we partner with established logistics providers to get your Entimio olive oil to your door. And in the rare case something goes wrong, we remain 100% responsible for your complete satisfaction!
Orders typically get processed the same business day, if placed before 1:00 pm ET, or get processed the following business day.
Shipping Options – Timing and Costs
| Type | Cost | Service | Est. Transit Time |
|---|---|---|---|
|
UPS Ground* |
$10.00 Flat Fee. Free on Orders $100+. Available throughout the 48 United States. |
UPS Ground |
5-6 Business Days |
|
UPS Premium Services (3-Day Select, 2nd Day Air, Next Day Air)* |
Delivery costs vary based on the destination and the shipping service selected. |
UPS 3-Day Select, 2nd Day Air, Next Day Air |
Transit times vary based on the destination and the shipping service selected. |
* All Major Couriers Have Suspended the Service Guarantee
We will do our best to fulfill all orders on the same day or the following morning as promised. While our fulfillment partners are extremely reliable, please do not hold us responsible for potential delays due to late delivery by couriers. We will take responsibility for our mistakes, and we will help you resolve any issue as best as we can.
Returns and Refunds – 100% Satisfaction Policy
Customer satisfaction is our top priority. For this reason, if you are not 100% satisfied with any aspect of your order, please let us know by writing us at info@entimio.com, and we will do our best to make it right for you. Even if that means sending you another bottle or giving you a full refund, we want you to be happy!